Hi! I’m Vaibhavi.
A KM strategist, LX designer, and AI-enablement nerd – professionally allergic to disorganized information.
I’ve spent my career across loyalty, contact centres, and STEAM education, picking up the same lesson everywhere: information without structure is just noise. So I tame it, shape it, and make it useful – for humans and the AI systems trying to keep up.
Curious how this path came together?
Recent Work
From content chaos to a decision‑support system
A legacy knowledge base had grown into a maze – every search a guess, every document a dead end waiting to happen. I rebuilt it into a structured, metadata-driven ecosystem with clean IA and defined ownership, laying the groundwork before AI ever arrived.
The result: a system that turns “where is that process?” into “here’s exactly what you need”; ready for whenever AI lands.
Preparing an organization for AI the right way
Most organizations want AI results before their knowledge foundations can support them. I built a practical, crawl-walk-run roadmap connecting KM fundamentals to AI readiness – trusted content, structured workflows, and clear governance.
The result: a phased path to real-time decision support, built for both today’s tools and tomorrow’s agentic AI.
Passion project:
Children’s Book Creation
When introducing my kids to family’s faith, I couldn’t find the right resource – plenty of individual stories, but nothing that showed how they fit together. So I built one myself: researching with religious leaders, testing concepts with real kids, and refining until it clicked.
The result: a playful, illustrated counting book that helps parents introduce their faith accurately, and joyfully.
Good information doesn’t happen by accident.
It’s designed.
Got a content mess, a learning gap, or AI plans your foundation isn’t ready for? Let’s talk.